This website is operated by PERPLOX LLC (hereinafter referred to as “we,” “us,” or “the Company”). These Terms of Service apply to your access, browsing, and use of this website, as well as any purchases made through this website.

By accessing this website or placing an order, you acknowledge that you have read and understood these Terms of Service. Please review the following information carefully before making a purchase.

  1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms of Service and any other relevant policies published on this website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these terms, please discontinue your use of this website.

To make a purchase through this website, you must possess the legal capacity to enter into a binding contract as required by applicable law.

  1. Product Sales Policy

PERPLOX primarily sells drinkware and related everyday items through this website.

All products are sold on a “one-time purchase” basis.

Each order constitutes a single, standalone transaction.

This website does not offer subscription services.

This website does not utilize automatic recurring billing.

Customers will not be charged recurring subscription fees as a result of their purchases.

To purchase items again, customers must proactively place a new order.

Product images, descriptions, specifications, and other product details are as presented on the respective product detail pages.

Please note that actual products may vary slightly from the images displayed on the website due to factors such as lighting, display device settings, or production batches.

  1. Pricing and Product Information

We strive to ensure that all prices, product descriptions, and inventory information displayed on the website are accurate.

However, due to system errors, technical issues, or human error, inaccuracies regarding pricing, stock levels, or product information may occasionally occur.

In the event of a clear error, and to the extent permitted by applicable law, we reserve the right to:

Correct the erroneous price or product description.

Contact the customer to verify order details.

Cancel any unfulfilled orders affected by such errors, as permitted by applicable law. For orders that have already been paid, refunds will be processed in accordance with applicable laws and payment rules.

The price of a product is the price displayed and confirmed on the checkout page at the time the customer submits their order. Applicable sales tax and shipping fees will be shown during the checkout process.

  1. PAYMENT POLICY

We accept the payment methods currently offered on our website’s checkout page.

Payment Rules:

Customers must complete payment as required on the checkout page when submitting an order.

Orders are processed only upon successful payment and subsequent order confirmation.

The total payment amount includes the product price, applicable taxes, and shipping fees.

Customers must ensure that the payment information provided is accurate, valid, and that they have the legal authority to use the payment method.

We reserve the right to suspend or cancel an order if payment is declined, a transaction is not authorized, or if there is a suspicion of fraud.

Refunds will be processed in accordance with our refund policy and applicable laws, typically via the original payment method or through the applicable refund procedure.

One-Time Payment Information:

PERPLOX offers only one-time product purchases; purchasing a product does not automatically create a subscription or result in recurring charges.

All payments are processed through the payment service channels supported by our website.

  1. ORDER CONFIRMATION AND CANCELLATION

Once an order is submitted, we will send an order confirmation via email.

An order confirmation email does not necessarily indicate that the product has been shipped.

If you need to cancel an order, please contact us via our customer service email as soon as possible.

For orders that have not yet been processed or shipped, we will assist with cancellation whenever feasible.

If an order has already been shipped, customers must follow the website’s return and refund policy to request a return or refund.

To the extent permitted by law, we reserve the right to decline or cancel orders—such as in cases of insufficient inventory, payment irregularities, errors in product information, or suspected fraudulent activity—and will handle any collected funds in accordance with applicable laws.

  1. SHIPPING POLICY

Currently, we only ship within the United States; we do not provide international shipping services outside of the U.S.

Orders typically require 1–3 business days for processing. Actual transit time depends on the selected shipping method and the logistics provider’s schedule. Depending on the specifics of your order, we may use the following logistics providers:

USPS

UPS

FedEx

All delivery times are estimates and do not constitute a guaranteed delivery date.

For detailed information regarding order processing, shipping costs, estimated delivery times, and shipment tracking, please refer to the “SHIPPING INFORMATION” page on this website.

  1. RETURNS AND REFUNDS

We want our customers to be satisfied with their purchases.

If you wish to request a return or refund, please follow the return and refund policy published on this website.

Issues such as product quality defects, damage during transit, incorrect shipments, or other post-purchase concerns will be addressed on a case-by-case basis and in accordance with applicable law.

For information regarding return timeframes, required product condition, the refund process, and refund methods, please refer to the “RETURN & REFUND POLICY” page on this website.

Nothing in these terms limits any non-waivable statutory rights that consumers may have under applicable law.

  1. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

The PERPLOX brand name and logo.

Product images, descriptions, and display content.

Website text, graphics, designs, and page layouts.

Website software, icons, and other digital content.

is protected by applicable copyright, trademark, and other intellectual property laws.

Without prior written permission from PERPLOX LLC or the relevant rights holder, no individual or organization may:

Reproduce, republish, or distribute original content from this website.

Use the PERPLOX brand name or logo without authorization.

Use website images or product descriptions for commercial promotion.

Modify, sell, or distribute protected content from this website without authorization.

Infringe upon our intellectual property rights or those of any third party.

Unauthorized use of such content may constitute an infringement of intellectual property rights, and we reserve the right to take appropriate legal action.

  1. PROHIBITED ACTIVITIES

When using this website, you may not:

Engage in any activity that violates applicable laws or regulations.

Submit fraudulent orders or use unauthorized payment methods.

Interfere with the proper operation of the website or compromise its security.

Gain unauthorized access to the website’s systems or customer information. Using automated programs to maliciously collect data from the website.

Infringing upon the intellectual property rights of PERPLOX LLC or any third party.

Using this website to engage in fraudulent or other illegal activities.

Should any such activities be discovered, we may, to the extent permitted by law, restrict the relevant account(s) or take other necessary measures.

  1. DISPUTE RESOLUTION

We aim to resolve any disputes that may arise between customers and PERPLOX LLC in a friendly and reasonable manner.

If you have any concerns regarding products, orders, payments, shipping, or after-sales service, we recommend the following process:

Step 1: Direct Contact

Please contact us via email, providing your order number and a detailed description of the issue.

We will make every effort to verify the situation and work with you to reach a resolution.

Step 2: Amicable Negotiation

If the issue cannot be resolved through initial communication, both parties may seek a solution through further written correspondence or voluntary mediation.

Step 3: Legal Action

If a dispute cannot be resolved through negotiation, either party may initiate legal proceedings in a court of competent jurisdiction, or pursue other dispute resolution methods as mutually agreed upon in accordance with the law.

No dispute resolution process shall limit a consumer’s right to initiate legal action or any other non-waivable statutory rights.

  1. GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Indiana, USA, excluding its conflict of law provisions.

To the extent permitted by applicable law, any disputes arising from the use of this website or the purchase of products may be submitted to the jurisdiction of the state or federal courts located in the State of Indiana, USA.

However, these terms do not exclude any mandatory protections or non-waivable rights granted to consumers under the laws of their own state or other applicable jurisdictions.

  1. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, PERPLOX LLC shall not be held liable for any indirect, incidental, special, or consequential damages resulting from:

Force majeure events or circumstances beyond our reasonable control.

Shipping delays caused by third-party logistics providers. Interruptions in third-party payment services or website technical services.

Network failures, system malfunctions, or other unforeseen technical issues.

Losses resulting from a user’s violation of these Terms of Service or improper use of the website.

To the extent permitted by applicable law, our liability for claims arising from a specific order shall, in principle, not exceed the actual purchase price of the items involved in that order.

The above limitations of liability do not apply to liabilities that cannot be limited or excluded under applicable law—including, but not limited to, statutory consumer rights, fraud, intentional misconduct, or any other liabilities that cannot be restricted by law.

  1. Third-Party Services and External Links

This website may contain third-party services or links to external websites, such as payment processing services or logistics tracking services.

These third-party services are operated independently by their respective providers and may be subject to their own terms and privacy policies.

We do not have direct control over the operations, content, or privacy practices of such third-party websites or services.

  1. Changes to Terms

PERPLOX LLC reserves the right to modify, update, or supplement these Terms of Service to the extent permitted by law.

Any modified terms will be posted on this website, accompanied by an update date.

Updates to these terms will not retroactively alter the contractual rights and obligations pertaining to orders that have already been completed, unless otherwise required by applicable law or agreed upon by both parties in accordance with the law.

We encourage customers to review this page periodically to stay informed of the latest Terms of Service.

  1. Contact Us

If you have any questions regarding these Terms of Service, your orders, payments, or other website services, please contact us.

We are committed to providing you with timely and professional customer service.