We value every customer’s shopping experience and are committed to providing high-quality products and excellent after-sales service. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below.

  1. 30-Day Return and Refund Policy

We offer a 30-day return and refund service.

If you are not satisfied with your purchase, you may contact us to request a return and refund within 30 days of receiving your item(s).

Please submit your return request via our customer service email within 30 days of receipt. Requests made after this period may not be approved, except as otherwise provided by law.

  1. Return Conditions

To ensure your return request is processed smoothly, please meet the following conditions:

The item(s) must remain unused.

The item(s) must be free from damage caused by the user and show no obvious signs of use.

Please retain the original packaging, accessories, and any related components whenever possible.

Provide a valid order number and proof of purchase.

For items with quality issues, damage incurred during transit, or incorrect shipments, we will handle the situation based on the specific circumstances and applicable laws; the condition of the packaging or usage status will not be used as an unreasonable basis to deny your statutory rights.

  1. How to Request a Return

If you wish to return an item, please follow the steps below:

Step 1: Contact Us

Send us an email.

Step 2: Provide Order Information

Please include the following in your email:

Order number.

Name of the purchased item(s).

Reason for the return.

Photos of the item(s) (if there is damage or a quality issue).

Step 3: Await Review

Our customer service team will verify the information upon receiving your request and provide you with further instructions for the return.

Step 4: Return the Item(s)

Once your return request has been approved, please return the item(s) to the address provided by our customer service team, following their instructions.

Please do not send any items back before receiving return instructions, as this may delay or complicate the processing of your return.

  1. Refund Policy

Once your return request has been approved and the conditions for a refund have been met, we will process your refund. In principle, refunds will be issued via the customer’s original payment method.

The refund amount is calculated based on the value of the items that qualify for a refund. Shipping fees, taxes, and other charges paid in the original order will be handled according to the specific circumstances and applicable laws.

Once a refund is approved, we will submit the refund request as soon as possible.

The time it takes for the funds to reach your account depends on the processing speed of your bank, credit card issuer, or payment service provider.

  1. REFUND PROCESSING TIME

Once returned items have been verified and the refund approved, we will typically initiate the refund process within 5–10 business days.

The actual time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

If you have not received your refund within a reasonable timeframe, please first contact your bank or payment service provider; you may also reach out to us via our customer service email for assistance.

  1. DAMAGED OR INCORRECT ITEMS

Please contact us promptly if you encounter any of the following issues with your order:

The item was damaged during transit.

The item has a manufacturing defect.

The item received does not match your order.

The item has an obvious quality issue.

Please provide your order number and relevant photographs so that we may verify the situation.

Once verified, we will provide a refund, an exchange, or another appropriate solution based on the specific circumstances.

We will handle matters in accordance with applicable consumer protection laws.

  1. RETURN SHIPPING COSTS

For returns initiated for personal reasons, the return shipping costs are, in principle, the responsibility of the customer.

For returns resulting from product quality issues, damage during transit, or incorrect shipments, we will—depending on the circumstances—cover reasonable return shipping costs or provide another suitable solution.

Specific return arrangements will be communicated to the customer once the return request has been confirmed.

  1. ORDER CANCELLATION

If you need to cancel an order, please contact us as soon as possible.

For orders that have not yet been processed or shipped, we will assist with the cancellation and refund, provided it is still feasible to do so.

If the items have already been shipped, you may request a return in accordance with this policy. 9. REFUND EXCEPTIONS

The following circumstances may affect your return or refund request:

Requests made beyond the 30-day return window.

Damage to the product resulting from improper use by the customer.

Products showing clear signs of intentional damage or abnormal use.

Inability to provide valid order information or verify the purchase record.

The above provisions do not limit any non-waivable rights that consumers may have under applicable law.

  1. CONTACT US

If you have any questions regarding returns, refunds, or order cancellations, please contact us using the information below.

Company Name: PERPLOX LLC

Company Address:
9120 Fireside Ct, Indianapolis, IN 46250

Customer Service Email:
service@perplox.co

Phone Number:
(463) 464-4272

We are committed to providing you with prompt and professional after-sales service.