PERPLOX LLC is committed to providing safe, convenient, and efficient product delivery services to customers within the United States. Please read the following shipping policy before placing your order.

  1. Shipping Area

Currently, we only support shipping within the United States (United States Domestic Shipping).

We do not offer international shipping services to countries or regions outside of the United States.

Please ensure that the shipping address you provide is accurate, complete, and capable of receiving packages within the United States.

  1. Shipping Carriers

Depending on the destination address, package dimensions, and logistics arrangements, we may use the following U.S. shipping carriers:

USPS (United States Postal Service)

UPS (United Parcel Service)

FedEx (Federal Express)

The specific carrier will be determined by our logistics arrangements; customers cannot request or guarantee a specific carrier.

  1. Order Processing Time

Under normal circumstances, order processing takes 1–3 business days.

Business days do not include Saturdays, Sundays, or U.S. federal holidays.

Once payment is confirmed, we will begin preparing your items, inspecting the packaging, and arranging shipment.

During promotional events, holidays, or periods of high order volume, processing times may be extended.

  1. Estimated Delivery Time

Once an order has been shipped, the estimated transit time is as follows:

Shipping Method

Estimated Transit Time

USPS Ground Advantage

1–5 business days

UPS Ground

1–5 business days

FedEx Ground / Home Delivery

1–5 business days

These are estimated transit times; actual delivery may vary based on the destination address, carrier logistics, and other uncontrollable factors.

Total Estimated Delivery Time:

Order processing time (1–3 business days) + Transit time (1–5 business days).

Please note that these timeframes are estimates only and do not constitute a guaranteed delivery date.

  1. Shipping Fees

Shipping costs will be calculated and displayed at checkout based on the items in your order, the destination address, and the selected shipping method. 6. Order Tracking

Once your order has shipped, we will send you a shipment confirmation email containing your tracking number (where applicable).

Please note that it may take some time for tracking information to be updated.

  1. Shipping Delays

Delivery times may be delayed due to the following circumstances:

Severe weather or natural disasters.

U.S. holidays or peak shipping seasons.

Delays within the carrier’s transportation network.

Incomplete or inaccurate shipping addresses.

Other unforeseen circumstances.

If your order exceeds the estimated delivery time, please contact us, and we will assist you in checking its status.

  1. Incorrect Addresses and Delivery Failures

It is the customer’s responsibility to provide an accurate and complete shipping address when placing an order.

If you discover an error in your shipping address, please contact us as soon as possible.

If your order has not yet shipped, we will do our best to update the address for you.

If the package has already been dispatched, any address changes will be subject to the carrier’s policies.

In the event of a delivery failure, return, or additional charges resulting from an incorrect address, absence of a recipient, or other delivery-related issues, we will work with you to resolve the situation on a case-by-case basis.

  1. Lost or Damaged Packages

If your items arrive damaged, or if the tracking information indicates that your package has been delivered but you have not received it, please contact us promptly.

Please provide the following information:

Order number.

Recipient’s name.

Tracking number (if available).

Photographs of the damaged items or evidence of the delivery issue (if applicable).

We will verify the situation with the carrier and assist you in resolving the matter, in accordance with the specific circumstances and applicable laws.

  1. Contact Us

If you have any questions regarding our shipping policy, the status of your shipment, or your order, please reach out to us via the following channels:

Company Name: PERPLOX LLC

Company Address:
9120 Fireside Ct, Indianapolis, IN 46250

Customer Service Email:
service@perplox.co

Phone Number:
(463) 464-4272

Thank you for choosing PERPLOX!