PERPLOX LLC (hereinafter referred to as “we,” “us,” or “the Company”) places great importance on your personal privacy and information security. This Privacy Policy explains how we collect, use, store, protect, and process your personal information when you visit our website, browse products, place orders, or use our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

  1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personally Identifiable Information: Name, email address, and contact phone number.

Shipping Information: Delivery address, billing address, and other necessary shipping details.

Order Information: Purchased items, order numbers, transaction records, and order status.

Device Information: IP address, browser type, device details, and records of your visits to our website.

Customer Service Information: Information you provide voluntarily when contacting us.

We collect your name, shipping address, and contact details primarily to facilitate order processing, product delivery, and customer service.

  1. How We Use Your Information

The personal information we collect may be used for the following purposes:

Processing, confirming, and fulfilling your purchase orders.

Arranging the shipment, delivery, and tracking of products.

Handling refunds, returns, and after-sales services.

Responding to customer inquiries and providing technical support.

Improving website functionality, product presentation, and the overall user shopping experience.

Preventing fraudulent transactions and ensuring the security of our website and transactions.

Sending order notifications and marketing communications, where permitted by law or authorized by you.

We use your personal information only to the extent necessary to achieve the aforementioned legitimate business purposes or to fulfill legal obligations.

  1. Payment Security and PCI-DSS Compliance

We place a high priority on the security of our customers’ payment information.

All online transactions are processed through secure, third-party payment gateways that comply with the Payment Card Industry Data Security Standard (PCI-DSS).

We do not store full credit card numbers or CVV security codes on our own servers.

Your payment information is handled by the respective third-party payment service provider in accordance with their security standards and applicable payment security requirements. We implement reasonable technical and administrative measures to protect personal information involved in the transaction process, preventing unauthorized access, use, or disclosure.

  1. Sharing Your Information

To provide standard shopping and delivery services, we may share relevant personal information with the following third-party service providers, to the extent necessary:

Payment Service Providers: For processing payments, refunds, and transaction verification.

Logistics and Delivery Providers: For handling order fulfillment and product delivery.

Website and Technical Service Providers: For website operation, maintenance, and security.

Legal and Regulatory Authorities: To provide information when required by law or deemed legally necessary.

We share data only to the extent necessary to provide the relevant services.

We will never sell your personal information.

  1. Data Retention

We retain your personal information only for as long as is necessary to fulfill the business purposes described in this Privacy Policy, complete order processing, provide after-sales service, and comply with legal obligations.

The data retention period is determined based on the type of information, business needs, applicable laws and regulations, and relevant regulatory requirements.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable laws and established data management procedures.

For transaction, tax, or financial records that must be retained by law, we may continue to store such information for the legally mandated period.

  1. Your Privacy Rights

Depending on the privacy laws applicable in your jurisdiction, you may have the following rights:

Right of Access: To request information about the personal data we collect and process.

Right to Correction: To request the correction of inaccurate or incomplete personal information.

Right to Deletion: To request the deletion of personal information we hold, where permitted by law.

Right to Opt-Out: To opt out of certain personal information processing activities, as provided for by applicable law.

Right to Withdraw Consent: To withdraw your consent, where processing is based on such consent, in accordance with the law.

If you wish to exercise any of these rights, please contact us via the email address below:

Email: service@perplox.co

Upon receiving your request, we will verify and process it in accordance with applicable laws and within the prescribed timeframes. Certain information may not be immediately deletable due to legal, tax, record-keeping, or other legitimate business requirements.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Remember your website preferences.

Improve your browsing experience.

Analyze website traffic and user behavior.

Provide essential website functionality and security services.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the proper functioning of some features on the website.

  1. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect the security of your information, please be aware that data transmission over the internet and electronic storage cannot be guaranteed to be absolutely secure.

Consequently, we cannot guarantee that all information will be entirely free from security risks under all circumstances.

  1. Children’s Privacy

Our website and services are not specifically directed at children under the age of 13.

We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will take reasonable steps to delete it, as required by applicable law.

  1. Third-Party Links

Our website may contain links to third-party websites or services.

These third-party websites have their own privacy policies and information management practices. We do not control and are not responsible for the privacy practices or content of such third-party websites.

We recommend that you review the privacy policies of any third-party websites before using them.

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal or regulatory requirements, or privacy protection standards.

Updated policies will be posted on this website, along with their respective effective dates.

We encourage you to check this page periodically to stay informed about how we protect your personal information.